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Innovation

3 Elements of a Better Customer Experience…

By definition, customer service should focus on three things: Customers come first. Companies need to understand who they are, what they hope to accomplish and what they need to feel satisfied throughout their shopping journeys. Service follows. Entrepreneurs should study how consumers want to solve problems and what they expect ...

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The 4 Traps of Internal Innovation…

Companies today more than ever are feeling the need for internal innovation. Even as demand and business uncertainty increases, the average lifespan among Fortune 500 companies has fallen, from around 75 years to a mere 18 years. Related: The Innovations Our Innovators Want In response, companies that have reached the top of their industries because ...

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Bone-Conducting Helmet Lets Cyclists Take Calls…

A number of U.S. states restrict or ban the use of earbuds or Bluetooth headsets while cycling, leaving riders bored and often lost. But Coros has a solution. The Seattle startup in September introduced the Linx Smart Cycling Helmet through a successful Kickstarter campaign.   Now the team is showing off ...

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7 Habits of Highly Hackable Employees…

Old habits die hard. And as a consequence, trusted employees are putting organizations at risk every day by performing seemingly innocent acts on their computers. A recent Intermedia report found 93 percent of employees engage in at least one form of poor data security. And 23 percent of respondents admitted they would ...

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5 Reasons Why Sustainability and Social Issues Attract Customers…

Informed consumers want more than the latest fashions, technologies and entertainment options: They are also concerned about environmental issues, fair trade and social equality. And they want to purchase their goods and services from companies responsive to these issues. Related: How This Company Makes Money While Making a Difference This connection between economic and ...

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This Founder's Best Advice for Entrepreneurs: To Succeed, Entrepreneurs Need to Get Comfortable with Being Uncomfor…

Editor’s Note: Entrepreneur’s “20 Questions” series features both established and up-and-coming entrepreneurs and asks them a number of questions about what makes them tick, their everyday success strategies and advice for aspiring founders. For many women, shopping for the right bra is something of an ordeal. You have to get ...

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Does a College Degree Still Matter?…

Go to school, focus on your studies, do all your school tasks, get a degree, get a good job and take care of business. This age-old wisdom has rung throughout the years, but how much merit does it have? Does success at college or university guarantee a great entrance into ...

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